Question 1

How does the EST. year personalization work?

Accepted Answer

On every customizable product you enter the four-digit year your sobriety started. That year is printed or embroidered on the piece and travels with your order from cart to fulfillment.

Question 2

Can I use a full date instead of a year?

Accepted Answer

Not at launch. Personalization uses the four-digit year only, which keeps the design clean and readable.

Question 3

What if I enter the wrong year?

Accepted Answer

Personalized pieces are made to order, so please double-check the year before checkout. If you spot a mistake immediately after ordering, email us right away and we'll help if production hasn't started.

Question 4

Can I order more than one year at a time?

Accepted Answer

Yes. Each EST. year is its own cart line, so you can order several pieces with different years in a single checkout.

Question 5

How long does production take?

Accepted Answer

PLACEHOLDER — add your real production window here once fulfillment timing is confirmed.

Question 6

How long does shipping take?

Accepted Answer

PLACEHOLDER — add your real shipping estimates and carrier once configured.

Question 7

Do you ship outside the United States?

Accepted Answer

Not at launch. We currently ship within the United States only.

Question 8

What is your return policy on personalized items?

Accepted Answer

Personalized items are final sale unless the item arrives damaged or defective, or the customization is incorrect because of an error on our side.

Question 9

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and the email you used at checkout.

Question 10

How do I contact support?

Accepted Answer

Email support@sobrietygang.com and we'll get back to you.

FAQ